Privacy Policy

Introduction

Your privacy is important to us. We are committed to protecting your personal data.

This privacy policy

provides information about the personal data we collect, and how and why we collect, store, use and share your personal data; and
tells you about your rights in relation to your personal data and how to contact us or supervisory authorities if you have a complaint.

‘Personal data’ is any information that can directly or indirectly identify an individual (‘a data subject’).

Jo Phillips from Infinity Designer, a small business, sole trader in England and Wales with registered office at 6 Haydon Hill House, Merry Hill Road, Bushey, WD23 1DU we are the data controller. This means that we determine the purposes for which, and the way in which personal data are processed. As a data controller we will comply with all applicable data protection laws.

Should you have concerns about the way we process your data or would like us to stop processing your data please contact Jo Phillips at jophillips@infinitydesigner.co.uk

1. What personal information do we collect about you?

We may collect and process the following personal information:

Identity Data which includes first name, last name, username or similar identifier, title, date of birth
Contact Data includes billing address, delivery address, email address and telephone numbers
Financial Data includes bank account and payment card details
Profile Data includes your username and password, purchases or orders made by you
Marketing and Communications Data includes your preferences in receiving marketing information from us and our third party agents and your communication preferences
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone, setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Any other information, which you provide to us.

In the context of accessing hidden pages, we collect Identity Data and Contact Data when you complete a form to request a password and link.

We do not collect any special categories of personal data (which include sensitive personal information such as details about your race, ethnicity, religious beliefs, political affiliation and sexual orientation).

2. How we collect personal data

We collect most of this information from you directly, for example, Identity Data, Contact Data, Financial Data and Transaction Data when you fill in forms, correspond with us by email, phone, post or otherwise when you:

create an account on our website to comment on our blog posts;
interact with our website through forms, including licensing or commissioning enquiries;
request access to hidden pages on our website, we process your Identity Data and Contact Data to verify your eligibility and send you a password and link;
purchase products and/or services from us;
correspond with us via email, phone, post, or otherwise;
subscribe to our e-newsletter if you do not opt out of receiving email newsletters or promotional material at the time of submitting the form; or
give us some feedback.

Marketing Communications

If you opt in or do not opt out when completing forms, we may send you updates about our products or services, including newsletters, marketing emails, promotional material or information or other relevant materials.
You may unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at jophillips@infinitydesigner.co.uk.
We will not share your personal information for marketing purposes without your specific consent.

General Processing Purposes

We may process your personal data for the following purposes:

To respond to enquiries you submit through our forms;
To improve our website and services based on user activity;
To ensure compliance with the terms and conditions of access to hidden pages.

We may also collect information from:

automated technologies, such as cookies which collect Technical Data about your equipment and browsing activities;
publicly accessible sources, such as Companies House;
providers of technical, payment and delivery services, such as PayPal or DHL
analytics providers [such as Google, based outside the EU];
a third party with your specific consent (e.g. your bank or third party marketing lists);
When filling in an enquiry form for licensing or commissioning

3. How we process your personal data

Processing an order:

If you order products or services from us we process identity, contact, financial, profile and transaction data.
Registering on our website:

To enable you to comment on our blog or order products/services from us we ask you to register on our website. For this purpose, we collect identity, contact data and profile data including comments.
To provide access to exclusive collections:

To enable you to view and access our exclusive design collections, we require you to complete an access request form on our website. For this purpose, we collect identity and contact data, including your email address.
Using our licensing inquiry form:

To assist you with inquiries about licensing our designs, we provide a dedicated inquiry form on our website. For this purpose, we collect identity and contact data, including your name, email address, telephone number and any details relevant to your inquiry."
Accessing hidden pages:
When you request access to hidden pages on our website, we process your Identity Data and Contact Data to verify your eligibility and send you a password and link. We may also process your Marketing and Communications Data if you do not opt out of receiving email newsletters or promotional material at the time of submitting the form.

Our approach to marketing

Our Website does not contain third party advertising.

We may collect identity data about you to send you updates on our products or services if you have commissioned us or ordered products from us.

We do not permit third party advertising (or targeted advertising) on our website. If you click on links to our social media pages, or to any third-party website, you may be subject to targeted marketing via that site.

Where we have obtained your specific consent (e.g. when you subscribe to our e-newsletter, or purchase a book), we may engage in direct marketing, such as sending you e-mails and/or mail/look books other relevant marketing collateral to inform you of our services.

We provide these communications on the basis that you have asked to receive these. If you change your mind, you may opt-out at any time via the unsubscribe feature that appears in our e-mails or by emailing jophillips@infinitydesigner.co.uk

We will not share with any third party the personal information that we obtain about you for the purposes of marketing unless you have provided your specific consent for us to do so and those third parties have agreed to make no independent or further use of that data and to maintain its confidentiality.

Our social media pages

This Website contains links to our social media pages on Facebook, Instagram, Pinterest, Spoonflower and LinkedIn.

These third-party websites have their own respective privacy policies (which we would advise you to read) for which those sites are solely responsible.

Should you visit those social media pages and choose to follow us on Facebook, Instagram, Pinterest, Spoonflower or LinkedIn, we may receive identity, contact or transaction data from the social media providers, including:

Name;
Address (email and/or postal);
Telephone number(s);
IP address;
Social media account URL;
Date of birth; and/or
Gender

If we do receive any personal information about you from these third party social media sites, we will not process your information for the purposes of direct marketing unless you have provided your consent, or it is otherwise lawful for us to do so (e.g. you have previously commissioned us or bought something from us).

If you have opted-in to receive such communications, please see our section above on “Our Approach to Marketing”.

We will not share your personal information with any third party for the purpose of marketing unless you have provided your consent for us to do so.

If you would like us to delete the personal information that we have received about you from these sites, please email us at jophillips@infinitydesigner.co.uk

If you do not want us to receive further information about you from these sites, you should also contact the sites directly to turn off the ‘follow’ setting.

4. Cookies & analytics

Our website uses cookies and other mechanisms to collect log and analytical information, to help analyse how visitors use the site and to compile statistical reports on visitor activity.

Our Website also uses website analytics, including Google Analytics, to evaluate and improve our Website, personalise your experience and to offer the best, most accessible service possible to all our visitors.

To find out more about Google Analytics and to learn how to opt out, please visit:

When you visit our Website, these analytics service providers may collect the following data, which will almost always be anonymised and aggregated before reporting back to us:

number of visitors to our Website;
pages visited while on the Website and time spent per page;
page interaction information, such as scrolling, clicks and browsing methods;
websites where visitors have come from and where they go afterwards;
page response times and any download errors;
other technical information relating to end user devices, such as IP address or browser plug-in.

We process this information to understand how visitors use our Website and to compile statistical reports regarding that activity (for example, your IP address is used to approximate the country from which you access our Website, and we aggregate this information together, so we know that, for example, most of the visitors to our Website come from England).

This processing is crucial to the running of our online business and we therefore undertake such monitoring in the pursuit of our legitimate interests in improving our Website to provide a better service and source of information to visitors.

This information is not used to develop a personal profile of you.

5. Your rights in relation to the personal data that we process

You have the following rights over the way we process personal data relating to you. We aim to respond as soon as practicable but within one month at the latest. We do not charge a fee to respond to your request:

to ask for a copy of data we are processing about you and have inaccuracies corrected;
to ask us to restrict, stop processing, or to delete your personal data;
to request a machine-readable copy of your personal data, which you can use with another service provider;

To make a request in relation to any of your rights, please email us at jophillips@infinitydesigner.co.uk

6. Children

We do not knowingly use the Website to solicit data from or market to children under the age of 13.

If a parent or guardian becomes aware that his or her child has provided us with information or may be receiving communications from us without consent of a parent or guardian, we ask that this be brought to our immediate attention. We will make it our priority to address this situation and delete information relating to a child as soon as practicable. In such an event, please contact us at: jophillips@infinitydesigner.co.uk

7. Security

We will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered if you use our website and services, taking into account the likelihood and severity those risks might pose to the rights and freedoms of our Website visitors.

In particular, we will take precautions to protect against the accidental or unlawful destruction, loss or alteration, and unauthorised disclosure of or access to the personal information transmitted, stored or otherwise processed by us. Please be aware that, while we make the security of our Website and your personal information a high priority and devote considerable time and resources to maintain robust IT security, no security system can prevent all security breaches. When you choose to share your personal information with us, you accept that you provide your information at your own risk.

8. Retention

In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person(s) to whom it relates for any longer than is necessary. Once the purpose for which information has been collected has been fulfilled, we will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. We may use such anonymised data for research and/or business analysis purposes.

If you would like us to stop using your personal information, please email us at jophillips@infinitydesigner.co.uk

9. International data transfers

Our servers are located in England and the information that we collect directly from you will be stored on these servers.

We may also transfer your personal data outside the UK:

Our third-party service providers, many of whom may be located outside of the UK, operate from multiple locations including non-EU based operations or engage sub-processors located outside the UK.

Payment Processing through Stripe

We use Stripe, Inc. ("Stripe") to process payments securely. Stripe collects and processes payment information, including credit or debit card details, in accordance with its own privacy policy, which can be accessed at Stripe’s Privacy Policy link. Stripe complies with applicable data protection laws and ensures the security of your financial information. We do not store or have access to your full payment details.

There are agreements in place to ensure that any international transfers of personal data to our third-party service providers have appropriate safeguards that meet the requirements of UK data protection laws.

10. Changes to this policy

This privacy policy may be updated from time to time. We will notify you of any changes to our privacy policy by posting the new privacy policy on our website. You are advised to consult this privacy policy web page regularly for any changes.

11. Complaints

We hope that we can resolve any query or concern you may raise about our use of your information. You have the right to make a complaint at any time to the Information Commissioner’s Officer (ICO), the UK Supervisory Authority for data protection issues: https://ico.org.uk/. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance at jophillips@infinitydesigner.co.uk

Terms & Conditions

Welcome to www.infinitydesigner.co.uk

This Site is owned and operated by Infinity Designer Jo Phillips trading as Infinity Designer (referred to in these terms as “Infinity Designer”, “we”, “us”, and “our”). Please take the time to read the terms of use that are applicable to your use and enjoyment of this Site and the content made available to you via this Site and our social media channels (“Terms”). These Terms together with our Privacy Policy apply to all Site visitors, subscribers, customers, and all other users of the Site (“user”, “you” and “your”).

CONSENT TO SITE TERMS

By accessing and using this Site, our social media channels and any other materials made available to you or provided to you on this Site, whether made available for purchase or not, you are taken to accept our Terms.

NO MINORS

By using the Site, accessing or purchasing any products or services, you warrant that:

a. you are over 18 years of age and have the legal capacity to enter into a legally binding contract;

b. have read and accepted these Terms; and

c. will comply with these Terms.

CHANGES TO THESE TERMS

We reserve the right to change or modify these Terms at any time consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your responsibility to review these Terms prior to use and periodically throughout your use of our Site and services. If at any time you choose not to accept these Terms, you should not use this Site.

By remaining on this Site and your continued use of this Site is deemed acceptance of any modifications or amendment of these Terms. You may also accept these terms where you click “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to you during your use of the Site. If you’re uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase.

INTELLECTUAL PROPERTY

The Site, products and services contain intellectual property owned by us and/or by third-parties that license the content to us (“Third-Party Licensed Intellectual Property”), including, without limitation, trademarks, copyrights, proprietary information, designs, patents and other intellectual property rights, as well as the business name, logo, images, all designs, text, videos, audio files, graphics, other files, and software (“Content”). Your use of the Site, the products and/or the services and access to any Content does not grant or transfer any rights, title or interest to you in relation to this Site, the products and/or services or the Content.

No Commercial Use

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever the Site, our products and/or services or the Content, our Intellectual Property and Third-Party Licensed Intellectual Property in whole or in part without our prior written consent. We reserve the right to immediately remove your access to our Site, products and services, Content, without refund, if you are found to be violating these Terms.

LINKS TO OTHER WEBSITES

Our Site and social media channels may have links to other sites operated by third parties. Unless we expressly tell you otherwise, we do not in any way, endorse, control or approve of and nor are we responsible for the content on those websites. It’s up to you to decide if those websites and their content work for you, and we recommend that you investigate and do your homework to find that out.

PRIVACY

These Terms also include our Privacy Policy which sets out how we use your personal information, which can be accessed here. By using this Site, you consent to the processing described in the Privacy Policy and warrant that all data provided by you is accurate.

CREATING AN ACCOUNT

To access certain hidden pages on our Site, you may need to complete a form and provide accurate and complete information, including but not limited to:

Your name;
A valid email address;
Any other requested details.

You warrant that the information provided is accurate at the time of submission. If any of your details change, you agree to notify us promptly by contacting us at jophillips@infinitydesigner.co.uk.

Once you complete the form, you may receive an email containing a password and link to access the hidden page. By using this password and link:

You agree to keep the password confidential and secure;
You agree not to share the password or link with others;
You accept responsibility for any unauthorised access resulting from your failure to secure the password.

Marketing Communications
You will be presented with the option to opt out of receiving email newsletters or marketing communications when completing the form. If you do not opt out, you consent to receive occasional communications about our products and services. You may unsubscribe from marketing emails at any time by following the instructions in the email or contacting us at jophillips@infinitydesigner.co.uk.

We reserve the right to revoke access to the hidden page at our sole discretion, without notice, if:

You breach any provision of these Terms;
Your conduct negatively impacts our reputation;
You misuse or share the password or link in violation of these Terms.

For more information about how we handle your personal data, including your marketing preferences, please see our Privacy Policy.

PRICES AND PAYMENT

All prices are as specified on our Site or as otherwise notified when you engage our Services and are inclusive of other taxes (as applicable) and VAT is not charged. The prices indicated on the Site may change at any time without advance notice to you. If you’ve purchased one of our products and/or services, it will be charged at the price in force at the time a customer’s order is validated.

We reserve the right at any time to modify or discontinue the program, course, product and/or service without notice at any time. We shall not be liable to you, or to a third-party for any modification, price change, suspension or discontinuance of the product and/or service.

We may from time to time provide discounted products and/or services. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.

We offer visitors who want to purchase from our Site the option to pay for the products and / or services by credit card or such other method of payment as notified by us from time to time. You acknowledge and agree to make timely and full payments to us for the products and/or services purchased. Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card. You authorise us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, we may revoke your access to the products.

ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES

You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through this Site, including but not limited to any consent you provide to receive communications from us solely by means of electronic transmission. You further acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means using an electronic device such as a mobile phone, tablet, desktop, laptop or any other computer device capable of allowing you to click or tick, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.

INFORMATION AND ADVICE

Our Site may have articles and content that is of a general nature and is not intended to constitute or replace professional advice for individual or specific situations and does not take into account your specific needs or circumstances. The information contained on the Site is not a substitute for obtaining advice specific to your circumstances from a qualified professional. We do not accept responsibility for determining whether our products and/or services are appropriate for you, We reserve the right to deny service and refund the cost of that product and/or service for any reason including where we believe that the product and/or service would be dangerous or would not be appropriate for you, or we believe that further professional advice should be sought.

We do our best to ensure that the colours of any products are accurately displaced, please note, that on occasion the colour on our Site may seem different, depending on the device you use this can be for a number of reasons which are outside of our reasonable control, and may not accurately reflect the colour of the product.

By referencing or referring to anything on our Site including any products or services, any processes or other information, this does not constitute or imply our endorsement, sponsorship or recommendation in any way.

You acknowledge and agree that we have not and do not make any representations as to the financial benefits, future income, sales volume or potential profitability or loss of any kind that may be derived as a result of your use of this Site, or of any of our products and / or services.

SUBMITTING CONTENT TO SITE AND SOCIAL MEDIA

We always appreciate interaction on our social media channels and feedback about our Site, products and services, as it helps us to improve our Site and our products and services. Through the use of this Site, you may be invited to submit a review, you can also comment on our blog or other parts of our Site or interact with us via our social media channels. We love to hear from you!

Where you do decide to submit such feedback or comments, you represent and warrant that:

a. you are the sole author and owner of the intellectual property and any other rights in that content (or have the right to use that content with appropriate consents and permissions);

b. give us permission to post or otherwise use that feedback on our social media or other channels;

c. you waive any and all existing and future moral rights (as defined in the Copyright Act 1994 as amended) in the content you provide us;

d. the content does not violate these Terms; and

e. you are at least 18 years old.

We reserve the right to remove a review or comment if such review or comment contains:

a. libellous or otherwise unlawful, abusive or obscene material;

b. attacks our employees or another contributor;

c. contains material that discloses your personal information; or

d. is unrelated to the post or content to which you have reviewed or commented on.

Our Site and social media channels may feature user reviews of the products and/or services as well as blogs by guest bloggers, these reviews and content of the guest blogs in no way represent the views or opinions Infinity Designer or its owners, shareholders, employees or others, but are the sole product of its creator. We disclaim all liability with respect to any content submitted by the user or guest blogger.

EVENTS

We may, from time to time, run events. You consent that we may capture (including by photograph or video) any participation in any type of event that may be run by us. You acknowledge and agree that we have the ability to use content captured at these events at our Sole discretion, including to advertise or promote the business.

You may be required to specifically sign a waiver or consent form to acknowledge your acceptance of these terms and that may be required to agree to other Additional Terms in order to participate in the event.

COMPETITIONS

We may from time to time run competitions through this Site and / or through our social media channels. Your participation in those competitions is subject to these Terms and any terms and conditions that are specific to each competition.

TESTIMONIALS

On our Site we present real life examples and insights of other people’s experiences for illustration purposes only and any results personally achieved are due to the individuals themselves. These testimonials show users what can be possible but are not intended to represent or guarantee that any current or future users of our products and/or services will achieve the same or similar results.

PROHIBITED USE

In addition to any other prohibitions, you must not, under any circumstances use the Site or its content:

a. for any unlawful purpose;

b. to solicit others to perform or participate in any unlawful acts;

c. to violate any international, federal, or state regulations, rules, laws, or local ordinances;

d. attempt to change, remove, deface, hack or otherwise interfere with this Site or any material or content displaced on the Site;

e. hack into any aspect of the Service; corrupt data; cause annoyance to other users;

f. infringe upon the rights of any other person's proprietary rights;

g. send any unsolicited advertising or promotional material, commonly referred to as “spam”; or

h. attempt to affect the performance or functionality of any computer facilities of or accessed through this Site.

WARRANTIES AND DISCLAIMERS

This Site and any information, documents or other materials is provided on an “as is” and “as available” basis and to the fullest extent permitted by law we make no representations or warranties about our Site and / or products or services including that:

a. they are suitable, reliable, complete, secure, accurate or fit for any particular purpose;

b. access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm; or

c. there is no possibility of failure to store communications or other data.

The use of any of our products and/or services, requires personal choices and/ or actions that are unique to the individual and any reliance on the content made available on our Site, through our products and/or services are at your own risk.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable laws, nothing in these Terms has the effect of contracting out of any applicable consumer protection law that cannot be excluded or our liability for death, personal injury arising from our negligence or for fraudulent misrepresentation. In no event are we, any of our subsidiaries, or any of their shareholders, directors, officers, employees or licensors responsible for any losses and expenses, however arising, including without limitation, any direct, indirect and/or present, unascertained, future or contingent, loss of use, loss of data, loss caused by a virus, loss of income or profit or projected profit, loss or damage to property, claims of third parties, or other losses of any kind or character arising from or in connection with your use of our Site and /or our products or services, your inability to access our Site, interruption or outage of our Site or the fact that content on our Site or in our services is inaccurate, incomplete or out of date. To the extent our liability cannot be excluded but can be limited, our liability is limited to £500.00.

OUR RIGHT TO BE INDEMNIFIED BY YOU

To the fullest extent permitted by applicable laws, you agree to indemnify, and hold us and our related entities, affiliates, and our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of your use of this Site in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.

ADDITIONAL TERMS

Where you have selected to enter into a further agreement, relationship or contract with us beyond this Site, including by purchasing products or services which require this, we will issue you with Additional Terms. These Additional Terms together with these Terms will form the agreement between the parties (Agreement). To the extent of any inconsistencies between these Terms and the Additional Terms, the Additional Terms will prevail.

BREACH AND TERMINATION

The agreement constituted between us by your use of the Site may be terminated:

a. where you breach any provision of these Terms; or

b. at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, and you will no longer be authorised to access the Site.

SEVERABILITY

If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms will remain in full force and effect.

CEASING OUR WEBSITE

We have the right to discontinue this Site. If we decide to do this, it can be at any time and may be without notice to you. We may also exclude any person from using our Site, at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

ASSIGNMENT

We are permitted to assign, transfer and subcontract our rights and/or obligations under these Terms without any notification or consent required. However, you are not permitted to assign, transfer or subcontract your rights and/or obligations under these Terms.

ENTIRE AGREEMENT

These Terms (together with our Privacy Policy, Additional Terms and disclaimers) contained on this Site, constitute the entire understanding and agreement between us and you, in relation to your use of this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, respect to this Site and your use of this Site.

GOVERNING LAW AND JURISDICTION

All Terms shall be construed in accordance with and governed in all respects by the laws of England and Wales. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly, cost effectively and efficiently as possible. Where a dispute cannot be resolved, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.